SHIPPING & RETURNS

Shipping 

Mystretchpatch.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in New Hampshire via USPS. Mystretchpatch.com ships to all 50 U.S. states and follows the standard methods available by USPS.

Orders placed are usually processed and shipped within 2~6 business days from the time the order is placed. Priority and Express orders placed before 11:00 AM EST will be processed and shipped out the same business day. Priority and Express orders placed after 11:00 AM EST will be processed and shipped out the next business day. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~6 days. USPS does not pick up or deliver on weekends.

**Due to the high volume of orders during holiday season you may experience extended processing time up to 7 business days.**

We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Mystretchpatch.com cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.

 

In the U.S. USPS observes the following holidays for 2018:

  • New Year's Day - January 1, 2018

  • MLK Jr. Day - January 15, 2018

  • Washington's Birthday - February 19, 2018

  • Memorial Day - May 28, 2018

  • Independence Day - July 4, 2018

  • Labor Day - September 3, 2018

  • Columbus Day - October 8, 2018

  • Veteran's Day - November 12, 2018

  • Thanksgiving - November 22, 2018

  • Christmas Day - December 25, 2018

 

Lost or Stolen Packages

  • If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

  • We are not responsible for packages that are confirmed to be delivered by the shipper, or delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

 

 

Shipping Destination & Rates

Mystretchpatch.com offers free USPS Standard shipping when the subtotal in your shopping bag is greater than or equal to $75.00, excluding tax and any other offers or price adjustments. This offer is valid in all 48 contiguous U.S. states, but not valid in Alaska, Hawaii, and all other U.S. Territories including Guam, American Samoa, Puerto Rico and U.S. Virgin Islands. Terms are subject to change without notice.   


For all orders over $200, package will be sent with signature required. If a signature is unobtainable and a package is returned to us, shipping charges will be charged to the customer.

 

Alaska, Hawaii

  • Only standard delivery is available.

  • No express shipping or next day delivery is available.

  • All packages are sent via United States Postal Services.

U.S. Territories

  • Only standard delivery is available.

  • U.S. territories include: Guam, American Samoa, Puerto Rico and U.S. Virgin Islands.

Canada/Australia/Mexico/UK

  • All rates are quoted in U.S. Dollars.

  • Delivery is not available for Post Office boxes.

  • Duties, taxes, and customs fees assessed by customs are the responsibility of the customer.

South Korea

  • All packages are sent via Geniezip

  • No express shipping or next day delivery is available.

  • Duties, taxes, and customs fees assessed by customs are the responsibility of the customer.

International Shipping

Duties & Taxes


Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.
USPS’S local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

Track Package


International orders are shipped via USPS and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com

Refuse Package


If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

  • Original and return shipping costs.

  • Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.

The amount of these charges will be subtracted from your merchandise refund.

 

Restriction


Orders shipping to international addresses have a maximum merchandise sub-total purchase amount limit of $1000 or maximum purchase items limit of 20 items per order, whichever comes first.


Return & Exchange Policy

We are here to make you happy!

 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. Only new, unopened returns will be accepted with original mystretchpatch.com receipt only. 

Return address as/your shipping label. 

International Return Restriction

Orders shipped internationally aren’t eligible for free returns or merchandise exchanges. You will be responsible for return shipping and handling fees. Original shipping fees are nonrefundable.
International orders returned to mystretchpatch.com will receive a refund for the merchandise but not duties, taxes or tariffs.

If you have additional questions, please refer to the “CONTACT US” tab in the navigation below to connect with our customer service team by email at info@thestretchpatch.com. 

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